Return Policy | Vorxenorscyx

Vorxenorscyx provides consultation services, not physical products. We do not sell hardware or components. This policy covers cancellations, refunds, and your rights under the Consumer Guarantees Act 1993 (New Zealand).

Return Period

For paid consultations, you may request a refund or reschedule within the period agreed at booking. Refund requests are generally considered up to 24 hours before the scheduled consultation. Requests made later may be assessed on a case-by-case basis.

Return Conditions

Refunds or rescheduling may be granted when:

You cancel or request a change within the agreed timeframe
We are unable to provide the consultation as agreed (e.g. technical failure, unavailability)
The service did not meet the Consumer Guarantees Act guarantees (see General Legal Requirements)

Cost of Return Delivery

We provide services only; there are no physical goods or return shipping. If a refund is approved, it will be made by the same method you used to pay, with no deduction for “return delivery.”

Return Process

To request a refund or reschedule:

Contact us at touchask@vorxenorscyx.world or via our contact page as soon as possible
Provide your name, booking details, and reason for the request
We will confirm receipt and respond with a decision and, if applicable, next steps for the refund

Non-returnable Items

Consultation services are intangible. Once a consultation has been fully delivered, we do not offer refunds for the content of advice given. Refunds may still apply if the service was not provided as agreed or did not meet consumer guarantees.

General Legal Requirements

Under the Consumer Guarantees Act 1993 (New Zealand), our consultation services must:

Be carried out with reasonable care and skill
Be fit for any particular purpose you made known to us
Be supplied within a reasonable time (where a time was agreed)

If we fail to meet these guarantees, you may be entitled to a remedy (such as a refund or re-performance). Your rights under the Consumer Guarantees Act cannot be excluded by contract.

Order Cancellation Policy

You may cancel a booked consultation:

Before payment: no charge applies
After payment: subject to the Return period and Return conditions above. Cancellations with sufficient notice may receive a full or partial refund at our discretion and in line with this policy

We may cancel a consultation in exceptional circumstances (e.g. illness, emergency). In that case we will offer a reschedule or a full refund.

Refund Procedure

When a refund is approved:

We will process the refund using the original payment method where possible
Refunds are typically processed within a reasonable period (e.g. 5–10 business days) depending on the payment provider
You will receive confirmation once the refund has been initiated

If you do not receive the refund within the expected time, contact us and we will follow up with the payment provider.

Contact Information

For refunds, cancellations, or any questions about this policy, contact us at touchask@vorxenorscyx.world or via our contact page.